Privacy policy.

Last updated: 01/09/2024

[Pink Gorilla Labs (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, and products.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data about you:

  • Personal Identification Information: Name, email address, phone number, postal address, etc.

  • Account Information: Username, password, and other login details.

  • Payment Information: Billing address, credit card details, and transaction history.

  • Technical Data: IP address, browser type, time zone, operating system, and other technology on the devices you use to access our site.

  • Usage Data: Information on how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences for receiving marketing from us.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To provide and maintain our website and services.

  • To process your orders, payments, and manage your account.

  • To respond to your inquiries and provide customer support.

  • To improve our website, services, and user experience.

  • To send you marketing communications, offers, and updates (if you’ve opted-in).

  • To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: You have provided your consent for us to process your data for a specific purpose, such as marketing.

  • Contractual Necessity: Processing is necessary for the performance of a contract with you.

  • Legal Obligation: We are required to process your data to comply with legal obligations.

  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your rights and freedoms.

4. How We Share Your Information

We may share your personal data with third parties in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who help us operate our business, such as payment processors, IT support, or marketing services.

  • Legal Compliance: We may disclose your information where required by law, to protect our rights, or to comply with legal proceedings.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

We do not sell or rent your personal data to third parties for marketing purposes.

5. Data Security

We are committed to ensuring your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to inaccurate or incomplete personal data.

  • Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.

  • Right to Restrict Processing: You can request that we limit the processing of your personal data.

  • Right to Data Portability: You can request that we transfer your personal data to another party.

  • Right to Object: You have the right to object to the processing of your personal data in certain cases.

To exercise any of these rights, please contact us at [contact email].

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic and improve our services. You can control the use of cookies through your browser settings.

For more information, please see our [Cookie Policy].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email or other means.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pink Gorilla Labs
63 Guilford Road, Firmly Green, Surrey Heath, GU16 6NN
Email: projects@pinkgorillalabs.com
Phone: 07715267254